Ho`okipa

Ho‘okipa hospitality is a game changer.

(Note to reader:  Wherever you see the word "business" substitute "Rotary Club" and "member" for "customer")

Ho‘okipa revitalizes a business by sharpening its focus on unparalleled service as a highly desirable and profitable commodity. The service we give to others consistently takes its rightful place at the forefront of our efforts. When we say, “Our customer comes first,” those aren’t empty words—we succinctly state our genuine intention and describe our actions. Customers know we mean it, because they feel it.

There is really no disputing that a business which exists to serve others, is a business internal and external customers willingly and readily support. So why don’t businesses pay attention to this expectation more consistently, and deliver accordingly?

There are commonly reasons a business will fail to serve their customers well. One or both sabotages their ability to be Mea Ho‘okipa regardless of their intent.

One, they get distracted with other details, the ‘stuff’ every business is riddled with under the general category of operational complexity. These details are a combination of what you’ve outlined in your business model—the mechanism through which your company generates its profit—and the day-to-day busyness you’ll fall into as your how-to routine.

Please consider purchasing Rosa Say's books on Amazon.